Your outsourcing vendor missed three deadlines this quarter. They blame "resource constraints" and "shifting requirements." You're frustrated, but you renew the contract. Meanwhile, your India GCC misses one deadline, and suddenly there's an emergency board review questioning the entire centre's viability.
Sound familiar?
This is the accountability paradox—and it's quietly sabotaging GCC strategies across the globe.
The Double Standard Nobody Talks About
Here's what I've observed working with companies setting up capability centres in India: organisations accept mediocrity from external vendors that they would never tolerate from their own teams.
When a vendor delivers subpar work, we call it a "partnership challenge." When a GCC does the same, we call it a "strategic failure."
The data tells the story. According to recent industry analysis:
- Global vendors typically operate at 80-85% on-time de...
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