The Metrics Trap: Why Your GCC Dashboard Is Holding Back Your AI Transformation
Your GCC dashboard still celebrates cost-per-FTE improvements and headcount efficiency.
Your competitor's GCC in India tracks AI adoption rate, experiment velocity, and value-to-production time.
One of you is optimising the past.
The other is building the future.
The Dashboard That Lies
Most GCC dashboards in 2025 still highlight:
- Cost per FTE: ~$29,000
- Headcount efficiency: FTEs per $1B revenue
- SLA compliance: 98%+
- Attrition: 11–12%
- Utilisation rate: 80–90%
These numbers look impressive.
They're also strategically meaningless.
Whilst you're celebrating a 3% reduction in cost-per-FTE, your competitor just launched an automated workflow that cut their product d...
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